Support

Need help? Email freddy@loopmind.lat. A real person reads every message: the person who builds Reely.

It helps to include:

what you were doing when it went wrong;
your iPhone model and iOS version;
the Reely app version, if you can find it.

Common questions

How do I cancel my subscription?

Apple handles all billing, so you cancel through Apple:

Open Settings on your iPhone.
Tap your name (Apple ID) → Subscriptions.
Tap Reely → Cancel Subscription.

Cancel at least 24 hours before the current period (or free trial) ends to avoid the next charge. Your plan stays active until the end of the period you already paid for. Deleting the app or your Reely account does not cancel it.

How do I restore my purchases?

On a new iPhone, or after reinstalling, open Reely and tap Restore Purchases. Use the same Apple ID you bought with, and your subscription comes back.

How do I get a refund?

Apple processes all refunds, and we can’t issue them ourselves. Request one at reportaproblem.apple.com with the Apple ID you used to buy. If something went wrong with a cut, email us too.

How do I delete my account and my data?

In Reely, go to Settings → Delete account and confirm. This deletes your account and everything stored with it on our servers: your videos, transcripts, edits and cuts. The app confirms when it’s done. If you have a subscription, Reely reminds you to cancel it through Apple first, because deleting your account doesn’t stop Apple’s billing. Even without deleting, everything from a video is removed automatically 30 days after you last worked on it.

What videos work?

A talking-head video from your Photos: one person speaking to camera, with clear audio. Up to 30 minutes and 2 GB per video. Recording the same line several times is fine, that’s what Reely is for.

What languages does it support?

English only in this version. Speech in other languages won’t cut correctly yet.

Is there a free trial?

Your first cut is free, with no plan and no card. After that, a plan may start with a free trial: 14 days on a yearly plan or 3 days on a monthly plan, with up to 10 cuts. Apple allows one free trial per person across all Reely plans. Unless you cancel at least 24 hours before the trial ends, it turns into a paid subscription.

My cut failed or looks wrong.

Check that the video is in English and that the speech is clearly audible, then try again. If the cut removed something you wanted, open it in the editor and put that part back. If it keeps failing, email us and tell us roughly when it happened, so we can find it.